Measurement tools
The goal is to measure the impact
of the actions taken to achieve the set objectives. This will make it possible
to optimize the actions undertaken, to improve, to test new formats and to
amplify the actions. These indicators or KPIs (Key Performance Indicator) will
allow analyzing the effectiveness of the digital strategy for your brand image.
This information will help to better target marketing campaigns and increase
their performance. The biggest difficulty of this step is to choose the
indicators. It goes without saying that reading these indicators is a major
challenge for companies.
It is advisable to set up
dashboards including conversion rate indicators, and indicators to deepen the
knowledge of your customers: who they are, what behaviors and what interests
characterize them, etc.
Let's detail the type of indicators
we can use media by media.
On Social Media
The scope of publications: to
produce content on several media (Facebook, Twitter, LinkedIn, Pinterest), and
to see which is the most suitable? Who are the users of each network? Which content
fits best in each case?
Know your community: to know your
users better, you have to publish frequently, so you can determine the content
they prefer, which will guide your messages. The recommended indicator is the
number of publications
Qualitative community assessment:
Counting individuals in a community is not enough; a qualitative assessment of
the community is needed. You have to determine if they are worthwhile and if
they fit into your target, the goal is to focus your efforts on your ideal
targets. Your community's participation is measured by comments and clicks on
the "Like" buttons (soon "I do not like"?) And Facebook
"Share" your fans, retweets or favorites from your followers on
Twitter, or user recommendations on LinkedIn.
Recommended indicators: number of
fans, combined with community participation
Social media branding: To find
out what's being said about your brand, you need to use a watch system. This
tracking will allow you to know who mentions your brand and on what (from a
tweet, a blog, etc.), in which direction and on what tone. You will then be
able to avoid possible crises of notoriety by intervening as soon as the first
index appears.
Recommended KPIs: Number of
endorsements received by your brand on social media, Google trends, site statistics.

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