Measurement tools


The goal is to measure the impact of the actions taken to achieve the set objectives. This will make it possible to optimize the actions undertaken, to improve, to test new formats and to amplify the actions. These indicators or KPIs (Key Performance Indicator) will allow analyzing the effectiveness of the digital strategy for your brand image. This information will help to better target marketing campaigns and increase their performance. The biggest difficulty of this step is to choose the indicators. It goes without saying that reading these indicators is a major challenge for companies.
It is advisable to set up dashboards including conversion rate indicators, and indicators to deepen the knowledge of your customers: who they are, what behaviors and what interests characterize them, etc.

Let's detail the type of indicators we can use media by media.

On Social Media
The scope of publications: to produce content on several media (Facebook, Twitter, LinkedIn, Pinterest), and to see which is the most suitable? Who are the users of each network? Which content fits best in each case?
Know your community: to know your users better, you have to publish frequently, so you can determine the content they prefer, which will guide your messages. The recommended indicator is the number of publications
Qualitative community assessment: Counting individuals in a community is not enough; a qualitative assessment of the community is needed. You have to determine if they are worthwhile and if they fit into your target, the goal is to focus your efforts on your ideal targets. Your community's participation is measured by comments and clicks on the "Like" buttons (soon "I do not like"?) And Facebook "Share" your fans, retweets or favorites from your followers on Twitter, or user recommendations on LinkedIn.

Recommended indicators: number of fans, combined with community participation
Social media branding: To find out what's being said about your brand, you need to use a watch system. This tracking will allow you to know who mentions your brand and on what (from a tweet, a blog, etc.), in which direction and on what tone. You will then be able to avoid possible crises of notoriety by intervening as soon as the first index appears.

Recommended KPIs: Number of endorsements received by your brand on social media, Google trends,  site statistics.
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